r1111 Privacy Policy — How We Handle Your Data

Privacy at a Glance

The summary below highlights the most important points of this Privacy Policy. The full policy in the sections below is the legally binding document and takes precedence in all cases.

1. Introduction

r1111 operates the online casino and sports betting platform accessible at https://r1111.vip (the "Platform"). We are committed to protecting the privacy and security of the personal data of all users who access or use the Platform. This Privacy Policy describes how r1111 collects, uses, stores, discloses, and protects personal data in connection with your use of the Platform.

By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein. If you do not agree with this Privacy Policy, you must not use the Platform.

2. Information We Collect

r1111 collects personal data that you provide directly, data generated by your use of the Platform, and in some cases data received from third parties (such as payment processors). The categories of data we collect include:

• Identity data: your name, date of birth, and copies of identity documents provided during account registration or KYC verification (e.g., national ID, passport).
• Contact data: your mobile phone number, and any email address you choose to associate with your account.
• Financial data: transaction history (deposits and withdrawals), payment method details (e.g., the bKash or Nagad mobile number used), and account balances. r1111 does not store full card numbers or banking credentials.
• Technical data: IP address, device type, operating system, browser type and version, session duration, pages visited, and in-game actions. This data is collected automatically when you use the Platform.
• Communications data: records of your communications with r1111 customer support, including support tickets, chat transcripts, and emails, which are retained for quality assurance and dispute resolution purposes.

r1111 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. If you voluntarily disclose such data in a support communication, r1111 will use it solely to address your query and will not retain it beyond that purpose.

3. How We Use Your Information

r1111 uses the personal data we collect for the following purposes:

• Account management: to create, maintain, and administer your r1111 account, verify your identity, process deposits and withdrawals, and provide access to all Platform features.
• Legal and regulatory compliance: to comply with applicable anti-money laundering (AML) laws, know-your-customer (KYC) requirements, and any other legal obligations applicable to the operation of an online gaming platform.
• Security and fraud prevention: to detect and prevent fraudulent transactions, account takeovers, bonus abuse, money laundering, and other prohibited conduct, including through automated monitoring systems.
• Platform improvement: to analyse usage patterns, diagnose technical problems, improve game performance and loading speeds, and enhance the overall user experience on mobile and desktop devices.
• Marketing communications: to send you promotional offers, bonus notifications, and platform news — but only if you have opted in to receive such communications. You may withdraw your consent at any time by contacting r1111 support.

4. Legal Basis for Processing

r1111 processes your personal data on one or more of the following legal bases:

• Contractual necessity: processing is necessary to perform the contract between you and r1111 (i.e., the Terms & Conditions you accepted at registration), including account management, payment processing, and provision of gaming services.
• Legal obligation: processing is necessary to comply with applicable laws and regulations, including AML obligations, KYC requirements, and responsible gaming mandates.
• Legitimate interests: processing is necessary for r1111's legitimate interests, including fraud prevention, platform security, and improving our services, provided those interests are not overridden by your rights and freedoms.
• Consent: where r1111 processes data for marketing or optional purposes (e.g., sending promotional emails), we rely on your freely given, specific, and informed consent, which you may withdraw at any time.

5. Data Sharing and Disclosure

r1111 does not sell, rent, or trade your personal data. We may share your data with third parties only in the following limited circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, and card payment networks receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for securing the data they receive.
• Game providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and other licensed game studios receive limited technical data (such as session tokens and bet amounts) required to operate the games you play. They do not receive your full identity or payment details.
• Legal authorities: r1111 may disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law, a court order, or a legitimate legal process. r1111 will notify you of such disclosure where legally permitted to do so.

6. Cookies and Tracking Technologies

r1111 uses cookies and similar tracking technologies to operate the Platform, analyse usage, and — where you have consented — to deliver relevant promotional content. The types of cookies we use are:

You can control cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform, including your ability to log in and place bets.

7. Data Retention

r1111 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law or legitimate business need. Specifically: account data and transaction records are retained for a minimum of five years following account closure to comply with AML and KYC record-keeping obligations. Support communications are retained for two years from the date of the communication. Technical and usage data (logs) are retained for up to 12 months.

When personal data is no longer required to be retained, r1111 will securely delete or anonymise it so that it can no longer be associated with you. Where anonymisation is used in preference to deletion, the anonymised data may be retained for statistical analysis purposes without time limit.

8. Data Security

r1111 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, and disclosure. These measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, access controls that limit internal access to personal data to staff with a legitimate operational need, regular security assessments and penetration testing, and multi-factor authentication for administrative access to platform systems.

While r1111 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, r1111 will notify affected users as soon as reasonably practicable and will take immediate remedial action.

9. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to your personal data held by r1111:

• Right of access: you may request a copy of the personal data r1111 holds about you. r1111 will provide this within 30 days of a valid request.
• Right of rectification: you may request correction of inaccurate personal data. For simple corrections (e.g., a misspelled name), you may update your details directly in your account settings.
• Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to r1111's legal retention obligations described in Section 7.
• Right to restrict processing: you may request that r1111 restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or where processing is unlawful but you prefer restriction over deletion.
• Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

To exercise any of the above rights, please contact r1111 support using the email address shown in the footer of this website. Please include your registered mobile number and a brief description of your request. r1111 will acknowledge your request within 5 business days and will aim to resolve it within 30 days.

10. Children and Minors

The r1111 Platform is strictly for adults aged 21 and above. r1111 does not knowingly collect personal data from persons under the age of 21. If you are under 21, you must not use the Platform or provide any personal data to r1111. If r1111 discovers that it has collected personal data from a person under 21, that data will be deleted immediately and the associated account will be closed. If you believe that a minor may have registered an account or provided personal data to r1111, please contact us immediately using the support email address in the footer of this site.

11. Changes to This Privacy Policy

r1111 reserves the right to update or amend this Privacy Policy at any time. The most current version will always be available on this page, with the date of the most recent revision shown at the top. Where a change is material, r1111 will endeavour to notify registered users via a notice on the Platform or by email before the change takes effect.

Your continued use of r1111 following the effective date of any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the revised policy, you must close your account and cease using the Platform.

12. Contact and Privacy Queries

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way r1111 processes your personal data, please contact our support team using the email address displayed in the footer of this website. Please clearly mark your message as a privacy enquiry and include your registered mobile number so we can locate your account.

r1111 aims to acknowledge all privacy-related queries within 5 business days (Bangladesh Standard Time, UTC+6) and to resolve them within 30 days. For urgent data security matters — for example, if you believe your account has been accessed without your authorisation — please mark your message as urgent so our team can prioritise your case.