Responsible Gaming at r1111

Our Commitment to Player Safety

r1111 is committed to providing a safe, fair, and transparent gaming environment for all players in Bangladesh. We understand that while most players enjoy online casino games and sports betting purely for entertainment, a small number of people can develop unhealthy patterns of play. Our responsible gaming framework is designed to protect those individuals and to give every player the tools they need to enjoy gaming on their own terms.

The tools described on this page — deposit limits, time-out periods, reality checks, and self-exclusion — are available to all registered r1111 players at no cost. We encourage every player to use them proactively, not just in a crisis. Setting a deposit limit before you start playing is just as sensible as setting one after you have noticed a problem.

21+ Age Policy

r1111 operates exclusively for adults aged 21 years and above. This is a firm, non-negotiable policy that applies to every player in Bangladesh and any other jurisdiction where r1111 is accessible. We enforce this policy through mandatory age verification at the point of account registration and again during the first withdrawal request, at which point players must submit a valid government-issued identification document.

If r1111 discovers that a player has provided false age information and is under 21, the account will be closed immediately, all pending withdrawals will be suspended pending investigation, and any winnings generated during the period of underage play may be forfeited. We take underage gambling extremely seriously and will cooperate fully with any relevant authorities.

Recognising Problem Gambling

Gambling problems can develop gradually and are often difficult to recognise from the inside. r1111 encourages all players to reflect regularly on how gambling fits into their life. The following warning signs may indicate that gambling is no longer a healthy recreational activity for you or someone you know.

If you recognise two or more of these signs in your own behaviour, we strongly encourage you to use r1111's self-exclusion or time-out tools immediately, and to reach out to a trusted person in your life or a professional counselling service.

Deposit Limits — Stay in Control of Your Spending

r1111 allows every registered player to set a deposit limit on their account. You can choose a daily, weekly, or monthly limit based on what works best for your personal budget. Once set, this limit is immediately active — no waiting period applies when you reduce your limit.

To set or adjust your deposit limit:

1. Log in to your r1111 account and navigate to the Account Settings section.
2. Select "Responsible Gaming" and then "Deposit Limits". Choose your preferred limit type (daily, weekly, or monthly) and enter your chosen amount in BDT.
3. Confirm the change. Your new limit is active immediately. You will receive a confirmation notification via your registered mobile number.

Time-Out and Cooling-Off Periods

A time-out is a temporary account suspension that lets you step back from gambling for a defined period without permanently closing your account. r1111 offers two flexible time-out options:

During any time-out period, you retain the right to withdraw your existing account balance. Simply contact r1111 support using the email in the footer with your withdrawal request and registered mobile number. Once a time-out is active, r1111 staff will not override it at your request before the time-out period expires.

Self-Exclusion — A Longer-Term Option

Self-exclusion is the most powerful responsible gaming tool available at r1111. When you self-exclude, your account is permanently suspended for a minimum of 6 months, and r1111 will take active steps to prevent you from re-registering a new account during that period. Unlike a time-out, self-exclusion cannot be reversed before the minimum exclusion period ends.

r1111 recommends self-exclusion if you have recognised a serious problem with your gambling habits, if you have previously self-excluded from another gambling platform, or if a trusted friend or family member has expressed serious concern about your gambling. Self-exclusion is a courageous and responsible step.

1. Contact r1111 support at the email address shown in the footer of this website. State clearly that you wish to self-exclude and include your registered mobile number and full name.
2. r1111 will process your self-exclusion request within 24 hours and confirm the exclusion period applied to your account. Your account balance will remain available for withdrawal during this process.
3. During the self-exclusion period, r1111 will suppress all marketing communications to you and will block any attempts to re-register using the same personal details.

Reality Checks — Keeping Track of Time

It is easy to lose track of time when playing online casino games or watching live sports betting markets. r1111's reality check feature sends you a notification at regular intervals you choose — for example, every 30 minutes, 60 minutes, or 2 hours — to remind you how long your current session has been running and how much you have wagered in that session.

When a reality check notification appears, you can choose to continue your session, review your session statistics in detail, or end your session immediately. r1111 recommends enabling reality checks as a default practice for all players — even those who do not currently have a gambling concern. Awareness is the first and most important step in responsible play.

Protecting Young People from Gambling Harm

r1111 takes the protection of minors extremely seriously. If you share a device with younger family members or children, we recommend taking the following steps to prevent accidental access to the r1111 platform:

• Always log out of your r1111 account when you have finished your session, especially on shared or family devices. Do not allow your browser to save your r1111 username or password.
• Enable parental controls or content filtering software on any device that children can access. Several free and paid parental control applications are available for Android and iOS devices widely used in Bangladesh.
• Educate children in your household about the risks of gambling. Explain that online casino and betting platforms are adult-only services, just like other age-restricted products.

If you suspect that a child or minor has registered or is using an r1111 account, please report this to us immediately using the support email in the footer. We will investigate and take action within 24 hours.

Getting Help — You Are Not Alone

If you believe that gambling has become a problem for you — or for someone you care about — the most important step is to reach out for help. Problem gambling is a recognised condition, and effective support is available. You do not need to face it alone.

r1111 encourages players who are struggling with their gambling to take the following steps without delay:

Recovery from problem gambling is entirely possible. Many players who have self-excluded from r1111, taken time off, and sought help have successfully returned to recreational play on their own terms — or have chosen to stay away entirely and found that their quality of life improved significantly. Both outcomes are valid. What matters most is that you make the choice that is right for you.

Contact r1111 Support for Responsible Gaming Assistance

r1111's support team is available around the clock, seven days a week (Bangladesh Standard Time, UTC+6). If you need to apply a deposit limit, activate a time-out, request self-exclusion, or simply want to talk to someone about your gambling, you can contact us at any time using the support email address shown in the footer of this website. Please mark your message clearly as a responsible gaming request so that our team can prioritise your case.

We acknowledge all responsible gaming requests within 5 business hours and act on them within 24 hours. For urgent matters — for example, if you feel you cannot stop gambling right now and need your account locked immediately — please mark your message as urgent and our team will prioritise your request above all other support queries.